Support coordinators play an extremely important role in supporting and coordinating care for participants needs, helping them achieve their personal goals. This is what makes it participant centric. It has to be all about the participant. Transparency, Choice and Control.


Maxlife Care being a doctor led team has the distinct advantage of caring for participants with complex disability and Health needs.


We at Maxlife Care would like to connect with complex support coordination groups to achieve outcomes of their participants. We are working closely with younger onset Dementia, Kelmax, Marleyandmoe, Anala and other organisations.


I strongly believe that complex support coordination is extremely challenging.


Collaboration, free exchange of information, transparency and clear guidelines with NDIA is lacking and needs to be addressed. With fairness to NDIA there is a push towards transparency in recent months, with some planners now being more collaborative than others to help achieve genuine needs and goals of participants.



What is coordinating care?

From a retrospective view on health, coordinating care involves client centred practice that is inclusive towards sharing information among all of the participants concerned with a patients care to achieve a safe environment and effective care towards the patients. The reason why coordinating care is important within our health sector is to work collaboratively with allied health professional to keep patients and their families informed and to ensure the effective referrals and transitions need in order for the most effective care is portrayed in their health outcomes (1).


Who are support coordinators?

NDIS support coordinators provide a significant amount of assistance to a NDIS participant. The role of support coordinators is to connect participants with NDIS plan that provides assistance to their lifestyle and wellbeing. These including utilising the NDIS plan to support and located services within the community of the participants. A support coordinator will assist you: Understanding how to utilise the participants NDIS plans in order to achieve their goals, manage resources effectively to achieve the best outcome for the NDIS participant, collaborate with allied health professional and individuals (family, friends, therapists, service providers, community and mainstream supports such as doctors) in order to meet the goals of the participant, guiding the participant in understanding the user control aspect of the NDIS portal which helps them monitor their usage on the amount of funds being spent, monitoring the progress and outcomes of achieving the participants goals, and assisting the participant to prepare for their NDIS review meetings (2).

Support coordinators will support participants to build their capacity to exercise their own choices and control when deciding which service provider, they would like to work with, to coordinate their NDIS funded supports to access in their local community (3).


Is it the function of a support coordinator or is it something which should be done anyway?

Coordinating care has similarities of the role of Support coordinators. Coordinating provides a holistic approach to health by outlining a community or a sector of the health populations need, however a support coordinator supports one individual. Support coordinator assists more than one individual, but each client has different needs and services that will benefit them in achieving their goals that were outlined in their NDIS plan.


Who can become a support coordinator:

If you are interested in becoming a support coordinator, following are the requirements and steps that need to be taken. Earn a bachelor’s degree in social work, developmental disabilities, mental health or related field. Acquiring an entry-level position in the health care industry and gain experience working with patients and handling insurance claims. Many employers also provide extensive training for new support coordinators. Once you have worked in health care for several years, seek support coordinator positions at health care facilities (4).