Online Feedback Form
Feedback, compliments, and complaints provide us with valuable information about your satisfaction with our services. Feedback is taken seriously by Maxlife Care and is seen as an opportunity for improvement. Please let us know what you think.
Your complaint will be formally acknowledged within two working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 days from acknowledgement. All feedback and complaints will be used by Maxlife Care to continuously improve our service delivery. Thank you for taking the time to provide feedback about our service.
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Maxlife Care’s CEO, or alternatively through any of the following agencies:
NDIS Quality and Safeguards Commission
At any time, people can make a complaint about NDIS service providers or the support they provide to the NDIS Commission.
Complaints to the NDIS Commission can be lodged:
- online at www.ndiscommission.gov.au; and
- by phone on: 1800 035 544.
Fair Trading NSW
NDIS participants purchasing products and services also have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Fair Trading NSW provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL.
Complaints to NSW Fair Trading can be lodged:
- online at www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint; and
- by phone on: 13 32 20.
National Disability Insurance Agency
Complaints about the NDIA should be directed to the Agency itself or the Commonwealth Ombudsman.
Complaints to the NDIA can be lodged:
- by phone on 1800 800 110; and
- by email to firstname.lastname@example.org.
Complaints to the Commonwealth Ombudsman about the NDIA can be lodged:
- by phone on 1300 362 072
- online at www.ombudsman.gov.au.